At TIFFLY FOOD, we strive to ensure that your meals are delivered fresh and on time. We understand that plans change, and issues may occasionally occur. Please review our refund and cancellation policies below.
Instant Orders (Burgers, Pizza, Biryani, etc.): You may cancel an order without penalty within 60 seconds of placing it. After the kitchen has accepted and started preparing the order, cancellations may incur a fee up to 100% of the order value.
Tiffin Subscriptions: You can pause or cancel your daily tiffin for the next day without any charges provided you do so before the cut-off time (8:00 AM for Lunch, 4:00 PM for Dinner). Paused meals will be added to the end of your subscription cycle.
We or our partner kitchens reserve the right to cancel an order if the delivery address falls outside the delivery zone, if the ordered items are unavailable, or if we cannot reach you for directions. In such cases where the fault is not yours, a full refund will be initiated.
If you receive a meal that is spoiled, completely incorrect, or unhygienic, please report it via the app's help section with photographic evidence within 2 hours of delivery. Upon verification, we will issue a full or partial refund, or replace the meal.
Approved refunds will be credited back to your original mode of payment within 5 to 7 business days. Wallet refunds (if applicable) are usually processed within 24 hours.
For any cancellation requests or refund queries, please reach out to us at support@tiffyfood.com or use the in-app chat.